FAQ

Shipping：

How much is the shipping fee? How long will it take?

For in-stock items, we process orders within 1-2 business days after purchase. We offer free standard shipping, and the delivery time is between 7 and 15 business days. Alternatively, you can choose Expedited Shipping which takes between 3-5 business days to arrive.

For more details, please refer to Shipping Info.

Do you accept PO Box or military addresses?

We only accept order shipping to P.O. Boxes and military addresses (APO, FPO) via the Standard Shipping method. Expedited Shipping cannot be delivered to P.O. Boxes or military addresses.

How do I track my order?

We will notify you via email with tracking information once your order has been processed for delivery. In this email, we will include a link to Track your order. If you need further updates, feel free to drop us an email: [email protected].

Payment：

What payment methods can I use?

We accept several payment methods, including Visa, Mastercard, Discover, Diners Club, and American Express. Payment will be processed from your credit card as soon as you place your order. To ensure the security of our customers, we take fraud very seriously and all card holders are subject to validation and authorization by both us and the card issuer.

We currently display prices and accept payment in the following currencies: US Dollars, EUR, Canadian Dollars, Australian Dollars, and British Pounds.

If you encounter any difficulties with your payment or order, please contact our Customer Care team at [email protected].

I can’t proceed with the payment, what can I do?

Feel free to talk to our customer service team via Livechat during business hours, or drop us an email at [email protected]. An alternative using a different card may do the trick.

I ordered the wrong thing, how do I cancel or change my order?

The best way to cancel an order is to email: [email protected].

As long as your order hasn’t been shipped out, we are more than happy to help you process your request.

Return & Exchange Policy： 

Can I return or exchange my watches?

The products can be returned for a refund within 30 days after being received. Alternatively, you may take advantage of our year-long free exchange service, as long as your order meets the conditions. Please refer to the Return & Exchange Policy for details.

What is the return or exchange process?

Simply email [email protected] to initiate the return process, and we’ll provide you with the return address and other necessary information.

Please send the product along with the product list, which includes the Order Number. Return tracking No. is required; we will deal with the product exchange or issue the refund after we receive your returned parcel.

NOTE:

We do not accept returned packages without contact.

Clearance products are not eligible for returns or exchanges.

For more details, please check the Return & Exchange Policy.

General Inquiries:

How do you create the wooden watches?

We love being different! Crafting watches from wood requires a special kind of talent. We collaborate with skilled designers and craftsmen who possess an eye for innovation and truly embody our passion for connecting with the world, our environment, and our customers.

From design to prototype, each of our collections is crafted with love and meticulously inspected for wearability, quality, and durability by our expert team.

How do I take care of my wooden watches?

Wood is known for its lightness, offering comfort on the wrist. We use carefully selected hardwoods for durability. However, wood is less resistant to external forces than metal. Handle your watch with care, especially during activities.

For timepieces with wooden bands or exposed wooden dials, while wood naturally ages beautifully, you can use wood oil or balm for maintenance.

Are the watches made of real wood?

Yes, they are! We use natural, sustainably sourced wood from all over the world. Each wood type has its unique colors, patterns, and grain, making each watch one-of-a-kind.

How do I take care of my leather straps?

As leather is naturally a porous material, you should prevent the leather straps from coming into contact with oily substances, solvents, detergents, or cosmetics. You should also limit its exposure to water regardless of whether the strap is water-resistant or not. By doing this you will be able to help prevent discoloration or premature aging of the material.